Capel Dewi Cars

This can be a very scary moment if you are not prepared. Of course, it doesn't have to be. While you are screening and comparing prices you can put this potential problem to rest before you even get started.

Any trucker/carrier participating in auto transport is required by the FMCSA (Federal Motor Carrier Safety Administration) to have insurance. But the real question is do they have it ?? You can check it out yourself online at the website for the Federal Motor Carrier Safety Administration.

If you are working with a Trucker/Carrier you can simply request that they email or fax a copy of their proof of insurance. If on the other hand you are working with a Broker, you will find that he is happy to advise you on this. This service is part of what a Broker is only too happy to make available.

But, what do I do if my car is damaged during car shipping ?

Answer: When the car arrives at it's destination, do not sign the bill of lading until you (or your representative) and the driver inspect the car together. If damage is present that was not there when the car was shipped, note it on the bill of lading before signing and get a copy. Ask the driver for his proof of insurance (you are looking for cargo insurance not liability insurance) All you need do is file a claim with the Carrier's Insurance Provider along with a copy of the bill of lading that shows the damage (signed by both you and the carrier) and an estimate of repairs from a body shop.

Upon discovery of damage and while still with the driver, it is always a good idea to make a call to his insurance company and simply ask them how they would like to proceed. They will direct you in how to file a claim with them and you will find that the insurance company will be very pleasant and helpful as they really have no reason to be otherwise. If you can't reach the insurance company representative it's still not the end of the world, call your Auto Transport Broker, he can help.

This is a good time to point out the obvious. Household goods (and the damage they cause) are not supposed to be in your vehicle, and are not covered by the truckers insurance according to the Federal Motor Carriers Safety Administration.

Light damage is really not that unusual in the business of transporting vehicles. It is usually handled very easily and routinely. Your car will usually be well taken care of and fixed if damaged. It really is a small problem and with time will go away.

If you request your car shipping service from a Broker you can rest assured that all carriers have been checked out during the quote process. They will always be the good guys. Count on it !